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Figure 1: Interventions made during patient contact (n=441 completed patient contacts) during 6-month retrospective review (February to July 2014)

Nearly all patient contacts involved providing information or advice directly to patients or their relatives/carers. Two out of three patient contacts required further actions to be taken, including the preparation of individual medicines reminder charts, resolving problems associated with multi-compartment compliance aids or pill boxes, removal of excess and out-of-date medicines, supply of compliance devices, or arrangement of repeat prescriptions.