Figure 2: Examples of methods used to measure patient and carer experience of healthcare
Main approaches that have been used to measure patient experience. Approaches are categorised according to the depth of information they provide and the extent to which they collect information that may be generalisable to a wider population. In selecting an appropriate approach, it may be necessary to weigh up the importance of depth versus generalisability, or to combine approaches to gain a mixture of both
The Health Foundation. Measuring patient experience. London 2013.