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Dispensing medications involves a number of repetitive, self-paced, interdependent sequential tasks, and mistakes can have potentially serious consequences. Established models of human error can identify actual or potential hazards, and are important in o

Dispensing medications involves a number of repetitive, self-paced, interdependent sequential tasks, and mistakes can have potentially serious consequences. Established models of human error can identify actual or potential hazards, and are important in our understanding the interaction between human and system factors that influence performance. The SHELL (Software, Hardware, Environment and Liveware) model is used in this article to classify potential sources of error in community pharmacies.

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