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Consultation Skills: taking a repetitive approach

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I was quite surprised today to find a completely unrequested expensive-looking document had been posted through my door. Pharmacists across the country will have been receiving their CPPE Consultation Skills distance learning programme books this month, in a bid from the leadership and educational organisations to whip pharmacists’ consultation skills in to shape. 

Now usually I am all for proactive education but in this case after a long day of reading papers, trying to battle my way through an ethics application and a few hours of facilitating/teaching about patient safety, the last thing I wanted to see was a 124-page document about something I already feel perfectly competent to do. 

My undergraduate degree covered consultation skills and involving the patient in decisions; this riveting topic was covered again during my pre-registration year and then multiple times during my clinical diploma studies. How many times can a pharmacist be expected to learn the same ‘skills’. 

Currently, my other work supports a tailored approach and similarly this document seems to champion a tailored approach to consulting (rating than counselling) patients. What seems to have gone awry from the organisations who have produced this documents is taking a tailored approach to their recipients’ educational and leadership needs. 

However, kudos must be given to the RPS for getting a pharmacist in Holby, kudos indeed!  

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