Gemma Harris
Ward services technical manager, Walsall Healthcare NHS Trust
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Obtaining patient feedback via a forum groupSubscription
In October 2014, the pharmacy department of Walsall healthcare NHS Trust, which provides general hospital and community services to approximately 260,000 people in Walsall and surrounding areas, set up a pharmacy patient forum group (PPFG). The main aim of the PPFG was to obtain an insight from end users with a view to helping the trust and department to achieve a high quality patient experience. The idea behind setting up this group was inspired by pharmacy team members who wanted to ensure
