Practical steps for implementing a training programme to support staff in delivering consistent and reliable cold and flu management advice to the public.
Having a meaningful conversation with patients about cold and flu symptoms and management can be challenging, but it can be made easier by applying effective consultation skill theory to everyday practice.
Outlining the vital role of each member of the pharmacy team and highlighting best practice when patients present with cold and flu ensures a consistent, high standard of care is available across pharmacy.
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