Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information please take a look at our terms and conditions. Some parts of the site may not work properly if you choose not to accept cookies.

Join

Subscribe or Register

Existing user? Login

NHS

Complaints about NHS community health services fall, compared with an overall rise of 5%

The number of official written complaints about community health services — including pharmacy — decreased by 8% between 2012/2013 and 2013/2014, from 6,840 to 6,292.

This was the biggest fall in complaints about any NHS service in England, the official figures, published on 28 August 2014 by the Health and Social Care Information Centre (HSCIC), reveal.  

NHS Direct saw the largest increase in written complaints in the health service in England during the same period, up by 87.6%, from 193 to 362 complaints, the figures show.  

Hospital acute inpatient services accounted for the biggest proportion of complaints in 2013/2014, with 30.1% of the total, but the figure fell by 1.3% compared with the previous year, the HSCIC found.

As a professional group, the medical profession was the target of the majority of complaints in 2013/2014, with 45.6% of the total. Meanwhile, ambulance crews experienced the biggest rise, rising by 28.5% compared with the previous year. Issues about clinical care accounted for most NHS complaints for this period, with 45.6%.

Overall, the total number of written complaints reported in England increased by 4,992, or 4.6%, from 109,316 in 2012/2013 to 114,308 in 2013/2014.

 

Citation: The Pharmaceutical Journal DOI: 10.1211/PJ.2014.20066318

Have your say

For commenting, please login or register as a user and agree to our Community Guidelines. You will be re-directed back to this page where you will have the ability to comment.

Recommended from Pharmaceutical Press

RPS publications

Pharmaceutical Press is the publishing division of the Royal Pharmaceutical Society, and is a leading provider of authoritative pharmaceutical information used throughout the world.

Visit rpharms.com

Search an extensive range of the world’s most trusted resources

Powered by MedicinesComplete
  • Print
  • Share
  • Comment
  • Save
  • Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Newsletter Sign-up

Want to keep up with the latest news, comment and CPD articles in pharmacy and science? Subscribe to our free alerts.