Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information please take a look at our terms and conditions. Some parts of the site may not work properly if you choose not to accept cookies.

Join

Subscribe or Register

Existing user? Login

Scotland

Pharmacists are most visited out-of-hours resource and rated highest for care, Scottish survey reveals

Pharmacists, along with ambulance A&E crews, were rated highest for care, with 89% of patients describing their experience of pharmacy service as positive, according to the results of the Scottish government’s national health and care experience survey 2017/2018.

The survey received responses from over 130,000 individuals registered with a GP surgery in Scotland. It asked respondents about their experience of accessing and using their GP surgery and other local healthcare services.

The results showed that 45% of people had tried to get treatment or advice from a pharmacy, NHS24, or an emergency service in the past 12 months, which according to the report, was a much higher proportion than had been reported in previous surveys (27% in both 2015/2016 and 2013/2014); however, revisions to the question meant that the results could not be directly compared.

When asked to specify which service they had been treated or advised by the last time they used an out-of-hours service, 28% of respondents said that they used their local pharmacy, compared to 20% who said they used their own GP surgery when it was open, and 19% who said they used phone advice from NHS24.

According to the report, the proportion of people ending up receiving treatment or advice from a pharmacist or their own GP surgery was just 3% and 5%, respectively, in 2015/2016.

Furthermore, the proportion of people who did not try to contact their GP surgery first was highest among those who had ended up being treated or advised by a pharmacist (74%) or an ambulance A&E crew (66%).

Citation: The Pharmaceutical Journal DOI: 10.1211/PJ.2018.20204748

Have your say

For commenting, please login or register as a user and agree to our Community Guidelines. You will be re-directed back to this page where you will have the ability to comment.

Recommended from Pharmaceutical Press

Search an extensive range of the world’s most trusted resources

Powered by MedicinesComplete
  • Print
  • Share
  • Comment
  • Save
  • Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Supplementary images

  • Ambulances parked at the NHS Lothian Royal Infirmary in Scotland

Jobs you might like

Newsletter Sign-up

Want to keep up with the latest news, comment and CPD articles in pharmacy and science? Subscribe to our free alerts.