Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information please take a look at our terms and conditions. Some parts of the site may not work properly if you choose not to accept cookies.

Join

Subscribe or Register

Existing user? Login

NHS complaints

Written NHS complaints rise by 5%

Complaints can be recorded under a number of topics and across a number of professions, which is why this total is greater than the number of new complaints.

The number of written complaints received by the NHS rose by almost 5% last year, but the number of complaints against pharmacists was very small.

NHS Digital figures reveal that 208,415 written complaints were received by the NHS in 2016–2017, an average of 571 every day.

There was a much bigger increase in complaints about primary care services, rising by 9.7% last year to 90,579 from 82,559 the previous year.

Secondary care services received 117,836 written complaints last year, compared with 116,180 the previous year, an increase of 1.4%.

Within primary care, just over 1% of complaints were about pharmacists (1,051 of 94,040). Complaints can be duplicated as they are recorded under a number of topics and across a number of professions, which is why this total is greater than the number of new complaints.

The statistics do not give details on the content of any of the complaints.

Citation: The Pharmaceutical Journal DOI: 10.1211/PJ.2017.20203581

Have your say

For commenting, please login or register as a user and agree to our Community Guidelines. You will be re-directed back to this page where you will have the ability to comment.

Recommended from Pharmaceutical Press

Search an extensive range of the world’s most trusted resources

Powered by MedicinesComplete
  • Print
  • Share
  • Comment
  • Save
  • Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Supplementary images

  • Written complaint ss 17

Jobs you might like

Newsletter Sign-up

Want to keep up with the latest news, comment and CPD articles in pharmacy and science? Subscribe to our free alerts.