Posted by: Brendan Fraser21 MAY 2011
Blog 4 - None of this information is taken from a reliable source. It is opinion. But it is the point behind the idea that is thought provocative.
This blog might seem a bit strange. But I, being generically odd, have come to realise the importance of body language in many ways.
Counselling is now an important skill for the modern day pharmacist. With the increasing demands of vital clinical knowledge being required of community pharmacists, it’s important we are trained to a set standard on how to counsel.
One of the main reasons I chose pharmacy was because of this ‘evolution’ and range of a pharmacist's skills. (Pharmacists aren’t allowed to hide in the back anymore – social aspects are becoming more important.)
By evolution I mean the treatment of conditions supported by that of a health care professional (the pharmacist) having appropriate knowledge of the disease and the drug treatment. Sometimes, I don’t see this... I often feel pharmacy (community especially) will be questioned (as it has been in the past). Pharmacists must be ready to deal with this, but this matter is for another discussion, once I have gathered thoughts and ideas from follow students/pharmacists.
Body language is important, both from a counselling point of view and that of a pharmacist’s point of view. Although I have not spent a long time studying body language, it’s important to consider it in everyday life. I have been considering it in mine... I often present myself with my sleeves rolled up, arms out relaxed on the chair, my eyes gazing towards the lecturers eyes. I am aware of the body language I reflect especially after reading about it... My sleeves rolled up may give the impression of seriousness and trust, my relaxed body which may include some slouching may give an uninterested vibe, but my constant gaze towards the lecturer suggests un-distracted attention and maybe even affection.
Although, be assured my friends, I have no affection for any of my lecturers, despite their intelligence. Body language apparently depends on the entire situation...
However I find body language interesting. I read, for example, those whose eyes look to the right are recalling something from memory and, having observed people in general from this information, I can see its true! You might not even see it, but in general people see it anyway, subconsciously reading it and not recognising it.
People say folding your arms is a sign of defensiveness. I can agree, as I look back I have subconsciously done this whilst giving a presentation to my fellow course peers; I also folded my legs and rubbed my hand constantly beforehand. Not only did I feel comfortable like this, but in my subconscious mind I was protected... Although really I wasn’t, rubbing of hands/hair may suggest anxiety apparently, my folded legs again, another barrier to the people questioning me.
Really it’s all quite deep isn’t it?
I’m sure other students (and pharmacists) can relate to this, but not really realise that they’ve done these actions...
Those who are super confident may not even generate this body language... But I have yet to notice those that do not suggest some form of nervousness.
Finally, consider this...
A patient in comes into your pharmacy who has agreed to do an MUR, they possess signs of non-compliance. However, they assure you that they take their medication as it is prescribed. Whilst they tell you this information their eyes look to the right, their arms are folded and their general eyesight is focused on the table on which leaflets are laid out. What does this tell you about the patient?
From this scenario I am suggesting NOTHING... But if pharmacists are expected to counsel, how is this 'body language' NOT IMPORTANT?