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Pharmacists often fear complaints

I write in response to Adam Pattison Rathbone’s blog (The Pharmaceutical Journal 2015;294:385), where he describes a colleague referring a minor paracetamol overdose in a child to accident and emergency. Perhaps the pharmacist referred the patient because he feared that the patient would go home and Google paracetamol overdose, and then make a complaint about the pharmacist if she thought he had not given adequate advice. The fear of complaints and litigation is, unfortunately, a challenge for all healthcare professionals, including pharmacists.


Rebecca Myers




Citation: The Pharmaceutical Journal DOI: 10.1211/PJ.2015.20068342

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