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    Confidentiality and privacy

    If people believe their information may not be kept confidential, they may be reluctant to seek care. Therefore, maintaining confidentiality is a vital part of the relationship between pharmacy professionals and the individual seeking care. Behaviours relevant to this standard include managing information responsibly and securely.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Parham Hashem DITL

    ‘We are at the forefront of COVID-19 research’ — a day in the life of a clinical trials pharmacist

    1 JUN 2020By

    With COVID-19 becoming the number one priority for researchers around the globe, Parham Hashemi describes his role in overseeing the new trials being launched during the pandemic.

    'As I listen, I form an action plan' — a day in the life of a patient support officer

    'As I listen, I form an action plan' — a day in the life of a patient support officer Subscription

    27 APR 2020By

    When her son fell chronically ill, Arlene Brailey found the motivation to take on a role dedicated to helping patients with resistant bacterial infections find support and trustworthy information.

    Whistleblowing scenario

    Whistleblowing in pharmacy: know your rights and obligationsSubscription

    4 NOV 2019By

    Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.

    Senior woman opening pill box

    How pharmacists can encourage patient adherence to medicines

    1 AUG 2018By ,

    This article outlines how community pharmacists can play an important role in medicines adherence, including examples of how to reinforce treatment.

    Computer padlock, GDPR concept

    How pharmacists can comply with GDPRSubscription

    25 MAY 2018By ,

    Pharmacies could be heavily fined if they break new data protection rules. Here is a quick guide on how to stay within the law.

    Girl holding teddy bear, child abuse concept

    How to recognise and respond to potential child abuse and neglectSubscription

    20 FEB 2018By

    In October 2017, the National Institute for Health and Care Excellence published guidance to support health and social care professionals in recognising and responding to abuse and neglect in young people aged under 18 years. Pharmacists and pharmacy teams should be aware of their roles and responsibilities as outlined in this guidance. 

    Legal and illegal drugs

    Clinical management of drug misuse and dependence: an updateSubscription

    21 NOV 2017By , ,

    July 2017 saw publication of the fourth edition of ‘Drug misuse and dependence: UK guidelines on clinical management’, also known as the Orange Book, which provides guidance that supports healthcare professionals in the field of dependence on illicit and licit medicines. Pharmacists and pharmacy teams should be aware of this online-only update and what the changes mean for practice.

    Pharmacist in consultation with patient

    How to build and maintain trust with patients

    15 NOV 2016By ,

    Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.

    Close up of female pharmacist talking to a patient

    Using motivational interviewing to improve medicines adherence

    17 MAY 2016By ,

    The principles of motivational interviewing and how pharmacists can use it to help patients take their medicines as prescribed.

    Pharmacist looking at a patient's summary care (SCR) record on a computer

    How to use the summary care record in community pharmacySubscription

    26 APR 2016By ,

    An overview of the summary care record, including its contents, who can view it, how its use can be monitored as well as how access in community pharmacies in England can benefit patients and pharmacy practice.

    A new ruling by the UK Supreme Court now means patients must be given information tailored to their own needs before consent is obtained. In the image, a patient discusses her consent form with a nurse

    Patient consent in the UKSubscription

    9 JUL 2015By

    A ruling by the UK Supreme Court means patients must be given information tailored to their own needs before consent is obtained.