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    Effective communication

    Communication is more than giving a person information. Asking questions and listening, and the exchange of information between people is aided by altering body language, tone of voice and the words used. Behaviours relevant to this standard include adapting communication styles to the individual, addressing barriers, active listening and checking understanding.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Ana Armstrong

    A day in the life of a community-based pharmacist supporting older patients at home Subscription

    11 NOV 2019By

    Former hospital pharmacist Ana Armstrong would often find herself worrying about her older patients after discharge; so she decided to move sectors and help bridge care between hospital and home.

    Whistleblowing scenario

    Whistleblowing in pharmacy: know your rights and obligationsSubscription

    4 NOV 2019By

    Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.

    dispensing error

    Dispensing errors: where does responsibility lie?Subscription

    30 JUL 2019By

    Pharmacy professionals give their thoughts and advice to a Responsible Pharmacist colleague whose team is involved in a dispensing error.

    David Gerrard is an advanced pharmacist practitioner at Northumberland Tyne Wear NHS Foundation Trust

    A day caring for vulnerable people with learning disabilitiesSubscription

    22 JUL 2019By

    David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.

    digital pharmacy

    How to shift your pharmacy career from analogue to digitalSubscription

    15 JUL 2019By

    Five tips to help pharmacy professionals digitise their career.

    Woman using Whatsapp

    WhatsApp groups improve communication within pharmacy teams, finds study

    1 JUL 2019

    Using the social messaging platform WhatsApp improves communication between junior and senior pharmacists when providing out-of-hours care, study results show.

    Mosan Ashraf, homecare medicines lead at University Hospitals of Derby and Burton NHS Foundation Trust

    A day in the life of a homecare pharmacistSubscription

    18 JUN 2019By

    Mosan Ashraf details a typical day as lead pharmacist for homecare medicines at a foundation trust.

    Child recieving injection

    Discussing the MMR vaccine with patientsSubscription

    9 JAN 2019By ,

    As outlined in Public Health England’s ‘UK Measles and Rubella elimination strategy’, MMR vaccination needs to improve to achieve and maintain elimination in line with recommendations from the World Health Organization. 

    Senior woman opening pill box

    How pharmacists can encourage patient adherence to medicines

    1 AUG 2018By ,

    This article outlines how community pharmacists can play an important role in medicines adherence, including examples of how to reinforce treatment.

    Pharmacist speaks with patient in consultation room

    How to provide patients with the right information to make informed decisions

    19 JUN 2018By

    A tailored approach can help pharmacists support patients to make better treatment choices, resulting in more successful outcomes.

    Patient suffering from aphasia aphasia during speech therapy session

    How to support people with aphasia with medicines optimisationSubscription

    13 FEB 2018By ,

    Aphasia is a communication disability, most often caused by stroke, which occurs when the language centres of the brain are damaged. Pharmacists and healthcare professionals should be aware of how the communication needs of people with aphasia vary based on the severity of the condition, and how they can best provide support with medicines optimisation.

    Pharmacist support wellbeing visual slide

    A pharmacist's guide to becoming more assertive

    19 DEC 2017By

    Pharmacists should take advantage of Pharmacist Support’s free wellbeing workshops, which cover time management, stress management and building resilience.

    Mother speaking to pharmacist and child looks at camera

    Communicating with parents and involving children in medicines optimisation

    24 OCT 2017By

    Although children take responsibility for taking their medications at different ages, involving parents, and where possible children, in decision making is key to medicines optimisation.

    Woman behind frosted glass

    Saving my mother from depression using skills I learned in pharmacy

    31 JUL 2017By

    Amarata Gill explains how she used her pharmacy training to help her mother, who was suffering from depression.

    Pharmacist takes the blood pressure of an elderly patient

    How to support cancer patients in community pharmaciesSubscription

    17 MAR 2017By

    Every community pharmacy team will come into contact with cancer patients or their family members. This article aims to provide community pharmacists and healthcare professionals with the tools to be able to speak confidently to patients with cancer and summarises the useful resources available.

    Health worker holding a dying patient's hand

    Communicating with palliative care patients nearing the end of life, their families and carersSubscription

    24 JAN 2017By , ,

    Pharmacists are becoming increasingly involved in palliative care and can be a source of important information and support for patients at the end of life. Health professionals caring for patients with advanced illness should develop skills for communicating with patients, and their families and carers.