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    Effective communication

    Communication is more than giving a person information. Asking questions and listening, and the exchange of information between people is aided by altering body language, tone of voice and the words used. Behaviours relevant to this standard include adapting communication styles to the individual, addressing barriers, active listening and checking understanding.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Farah Haque

    'A digital-first approach reduces patient frustrations' – a day in the life of a pharmacist carrying out remote consultationsSubscription

    3 AUG 2020By

    Understanding and improving the patient’s healthcare experience are key aspects of Farah Haque’s role

    A day in the life of a critical care pharmacist Sandra Sowah

    'It is difficult witnessing patients fight for their lives' — a day in the life of a critical care pharmacist

    13 JUL 2020By

    Working in critical care can be both physically and emotionally challenging, but being proactive can help ensure patient safety and continuity of care.

    Helen Ireland

    ‘I help trainees get the most from their placement’ — a day in the life of a pharmacy preregistration training leadSubscription

    22 JUN 2020By

    Each day, pharmacy preregistration training lead Helen Ireland supports trainees and tutors as they progress through their placements.

    Shazia Karsan

    'I do not know what to expect' — a day in the life of a pharmacist redeployed owing to COVID-19

    8 JUN 2020By

    Despite having a background in hospital, integrated care pharmacist Shazia Karsan felt an element of anxiety when redeployed during the COVID-19 pandemic.

    Parham Hashem DITL

    ‘We are at the forefront of COVID-19 research’ — a day in the life of a clinical trials pharmacist

    1 JUN 2020By

    With COVID-19 becoming the number one priority for researchers around the globe, Parham Hashemi describes his role in overseeing the new trials being launched during the pandemic.

    Requesting a retrospective prescription from a GP

    Requesting a retrospective prescription from a GPSubscription

    18 MAY 2020By

    A locum pharmacist’s decision to substitute one medicine for another may be in the best interest of the patient, but what are the legal and ethical implications?

    'As I listen, I form an action plan' — a day in the life of a patient support officer

    'As I listen, I form an action plan' — a day in the life of a patient support officer Subscription

    27 APR 2020By

    When her son fell chronically ill, Arlene Brailey found the motivation to take on a role dedicated to helping patients with resistant bacterial infections find support and trustworthy information.

    Pharmacist with patient

    Do I have the skills to work for a primary care network? Subscription

    20 APR 2020By

    With opportunities to work in primary care networks emerging in England, pharmacists can make the most of their knowledge and experience to succed in such a role.

    A day in the life of a neurology-based Botox injecting pharmacist Eric Bazuaye

    A day in the life of a pharmacist administering botulinum injectionsSubscription

    30 MAR 2020By

    Eric Bazuaye uses his specialist pharmacist knowledge and practical expertise to provide unique relief to patients diagnosed with neurological disorders.

    A day in the life of a chronic pain pharmacist

    A day in the life of a chronic pain pharmacist Subscription

    2 MAR 2020By

    Once developed, chronic pain can last a lifetime, but Peter Farley, a chronic pain pharmacist, believes that there is scope to mitigate this.

    Dan White, a consultant clinical psychotherapist (left) with Adam Hamilton, a medicines management technician

    A day in the life of a consultant clinical psychotherapist Subscription

    24 FEB 2020By

    Dan White combines cognitive behavioural therapy and clinical pharmacy to train colleagues and help patients with mental health conditions.

    Stephanie Ghartey with a colleague

    A day in the life of a pharmacist advanced clinical practitioner Subscription

    17 FEB 2020By

    Delivering bad news to patients and their families is a part of Stephanie Ghartey’s role that she finds particularly difficult.

    Andrew Rowlands, a lead nutrition pharmacist at Wirral University Teaching Hospitals NHS Foundation Trust

    A day in the life of a nutrition support pharmacist Subscription

    10 FEB 2020By

    Clinical nutrition is an area of nutrition that requires pharmacists to work closely with the clinical team, rather than focusing solely on compounding.

    Sick from stress: presenteeism in pharmacy

    Sick from stress: 'presenteeism' in pharmacySubscription

    3 FEB 2020By

    With increasing pressures placed on pharmacy professionals, presenteeism — or working when not fit to do so — is becoming more common. This can have detrimental effects on individuals, their families and patients.

    Two people in a heated stalemate

    What to do when your preregistration trainee is unhappy with their training Subscription

    27 JAN 2020By ,

    When a preregistration trainee is dissatisfied with their placement, it is important that their employer tries to address the underlying issues.

    What pharmacy preregistration trainees should consider before switching placements

    Consider these six factors before switching pharmacy preregistration training sitesSubscription

    20 JAN 2020By ,

    Pharmacy preregistration trainees may wish to move placements, but the decision to switch should not be made lightly.