Communication is more than giving a person information. Asking questions and listening, and the exchange of information between people is aided by altering body language, tone of voice and the words used. Behaviours relevant to this standard include adapting communication styles to the individual, addressing barriers, active listening and checking understanding.
These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.
'A digital-first approach reduces patient frustrations' – a day in the life of a pharmacist carrying out remote consultationsSubscription
Understanding and improving the patient’s healthcare experience are key aspects of Farah Haque’s role
'It is difficult witnessing patients fight for their lives' — a day in the life of a critical care pharmacist
Working in critical care can be both physically and emotionally challenging, but being proactive can help ensure patient safety and continuity of care.
‘I help trainees get the most from their placement’ — a day in the life of a pharmacy preregistration training leadSubscription
Each day, pharmacy preregistration training lead Helen Ireland supports trainees and tutors as they progress through their placements.
Despite having a background in hospital, integrated care pharmacist Shazia Karsan felt an element of anxiety when redeployed during the COVID-19 pandemic.
With COVID-19 becoming the number one priority for researchers around the globe, Parham Hashemi describes his role in overseeing the new trials being launched during the pandemic.
A locum pharmacist’s decision to substitute one medicine for another may be in the best interest of the patient, but what are the legal and ethical implications?
When her son fell chronically ill, Arlene Brailey found the motivation to take on a role dedicated to helping patients with resistant bacterial infections find support and trustworthy information.
With opportunities to work in primary care networks emerging in England, pharmacists can make the most of their knowledge and experience to succed in such a role.
Eric Bazuaye uses his specialist pharmacist knowledge and practical expertise to provide unique relief to patients diagnosed with neurological disorders.
A day in the life of a chronic pain pharmacist Subscription
Once developed, chronic pain can last a lifetime, but Peter Farley, a chronic pain pharmacist, believes that there is scope to mitigate this.
Dan White combines cognitive behavioural therapy and clinical pharmacy to train colleagues and help patients with mental health conditions.
Delivering bad news to patients and their families is a part of Stephanie Ghartey’s role that she finds particularly difficult.
A day in the life of a nutrition support pharmacist Subscription
Clinical nutrition is an area of nutrition that requires pharmacists to work closely with the clinical team, rather than focusing solely on compounding.
Sick from stress: 'presenteeism' in pharmacySubscription
With increasing pressures placed on pharmacy professionals, presenteeism — or working when not fit to do so — is becoming more common. This can have detrimental effects on individuals, their families and patients.
When a preregistration trainee is dissatisfied with their placement, it is important that their employer tries to address the underlying issues.
Pharmacy preregistration trainees may wish to move placements, but the decision to switch should not be made lightly.