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    Person-centred care

    Understanding what is important to the individual and then adapting the care to meet their needs is central to this standard. Behaviours relevant to this standard include obtaining consent, listening and understanding a patient’s needs and priorities, respecting cultural differences, recognising personal values and beliefs but not imposing these on others. It also includes safeguarding a person’s dignity.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Ana Armstrong

    A day in the life of a community-based pharmacist supporting older patients at home Subscription

    11 NOV 2019By

    Former hospital pharmacist Ana Armstrong would often find herself worrying about her older patients after discharge; so she decided to move sectors and help bridge care between hospital and home.

    Gemma Fromage

    A day in the life of a pharmacist working in aestheticsSubscription

    19 AUG 2019By

    Gemma Fromage explains why she decided to become a prescribing pharmacist and aesthetic practitioner, as well as what her role entails.

    David Gerrard is an advanced pharmacist practitioner at Northumberland Tyne Wear NHS Foundation Trust

    A day caring for vulnerable people with learning disabilitiesSubscription

    22 JUL 2019By

    David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.

    Photo of Lauren Gibson

    A day on the streets treating patients experiencing homelessnessSubscription

    10 JUN 2019By

    Lauren Gibson details a typical day working as part of a pharmacy-led, homeless health outreach service.

    Katherine Watkinson and Graham Parsons

    A day in the life of a pharmacist at a drug and alcohol serviceSubscription

    20 MAY 2019By

    Chief pharmacist Graham Parsons details a typical day working for the leading social enterprise, Turning Point, which supports clients with learning disabilities, mental health, and drug and alcohol problems.

    Pharmacist speaks with patient in consultation room

    How to provide patients with the right information to make informed decisions

    19 JUN 2018By

    A tailored approach can help pharmacists support patients to make better treatment choices, resulting in more successful outcomes.

    Mother speaking to pharmacist and child looks at camera

    Communicating with parents and involving children in medicines optimisation

    24 OCT 2017By

    Although children take responsibility for taking their medications at different ages, involving parents, and where possible children, in decision making is key to medicines optimisation.

    Close up of elderly man holding cane

    How pharmacy can provide patient-centred care for dementia patientsSubscription

    5 SEP 2017By

    Each person’s experience of mild cognitive impairment and dementia will be quite different. Pharmacists and pharmacy teams are well placed to assist in both the early identification of dementia, as well as to help patients manage their medicines.

    Health worker holding a dying patient's hand

    Communicating with palliative care patients nearing the end of life, their families and carersSubscription

    24 JAN 2017By , ,

    Pharmacists are becoming increasingly involved in palliative care and can be a source of important information and support for patients at the end of life. Health professionals caring for patients with advanced illness should develop skills for communicating with patients, and their families and carers.

    Pharmacist in consultation with patient

    How to build and maintain trust with patients

    15 NOV 2016By ,

    Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.

    Pharmacist offering medication to a Muslim woman during the month of Ramadan

    How pharmacists can support and advise patients during RamadanSubscription

    3 JUN 2016By

    Pharmacists have an essential role in advising and counselling patients who are observing Ramadan. By understanding the possible compliance and adherence issues, pharmacists can support Muslim patients during this time.

    A new ruling by the UK Supreme Court now means patients must be given information tailored to their own needs before consent is obtained. In the image, a patient discusses her consent form with a nurse

    Patient consent in the UKSubscription

    9 JUL 2015By

    A ruling by the UK Supreme Court means patients must be given information tailored to their own needs before consent is obtained.