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    Person-centred care

    Understanding what is important to the individual and then adapting the care to meet their needs is central to this standard. Behaviours relevant to this standard include obtaining consent, listening and understanding a patient’s needs and priorities, respecting cultural differences, recognising personal values and beliefs but not imposing these on others. It also includes safeguarding a person’s dignity.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Farah Haque

    'A digital-first approach reduces patient frustrations' – a day in the life of a pharmacist carrying out remote consultationsSubscription

    3 AUG 2020By

    Understanding and improving the patient’s healthcare experience are key aspects of Farah Haque’s role

    A day in the life of a critical care pharmacist Sandra Sowah

    'It is difficult witnessing patients fight for their lives' — a day in the life of a critical care pharmacist

    13 JUL 2020By

    Working in critical care can be both physically and emotionally challenging, but being proactive can help ensure patient safety and continuity of care.

    Shazia Karsan

    'I do not know what to expect' — a day in the life of a pharmacist redeployed owing to COVID-19

    8 JUN 2020By

    Despite having a background in hospital, integrated care pharmacist Shazia Karsan felt an element of anxiety when redeployed during the COVID-19 pandemic.

    Requesting a retrospective prescription from a GP

    Requesting a retrospective prescription from a GPSubscription

    18 MAY 2020By

    A locum pharmacist’s decision to substitute one medicine for another may be in the best interest of the patient, but what are the legal and ethical implications?

    'As I listen, I form an action plan' — a day in the life of a patient support officer

    'As I listen, I form an action plan' — a day in the life of a patient support officer Subscription

    27 APR 2020By

    When her son fell chronically ill, Arlene Brailey found the motivation to take on a role dedicated to helping patients with resistant bacterial infections find support and trustworthy information.

    A day in the life of a neurology-based Botox injecting pharmacist Eric Bazuaye

    A day in the life of a pharmacist administering botulinum injectionsSubscription

    30 MAR 2020By

    Eric Bazuaye uses his specialist pharmacist knowledge and practical expertise to provide unique relief to patients diagnosed with neurological disorders.

    A day in the life of a chronic pain pharmacist

    A day in the life of a chronic pain pharmacist Subscription

    2 MAR 2020By

    Once developed, chronic pain can last a lifetime, but Peter Farley, a chronic pain pharmacist, believes that there is scope to mitigate this.

    Dan White, a consultant clinical psychotherapist (left) with Adam Hamilton, a medicines management technician

    A day in the life of a consultant clinical psychotherapist Subscription

    24 FEB 2020By

    Dan White combines cognitive behavioural therapy and clinical pharmacy to train colleagues and help patients with mental health conditions.

    Stephanie Ghartey with a colleague

    A day in the life of a pharmacist advanced clinical practitioner Subscription

    17 FEB 2020By

    Delivering bad news to patients and their families is a part of Stephanie Ghartey’s role that she finds particularly difficult.

    Andrew Rowlands, a lead nutrition pharmacist at Wirral University Teaching Hospitals NHS Foundation Trust

    A day in the life of a nutrition support pharmacist Subscription

    10 FEB 2020By

    Clinical nutrition is an area of nutrition that requires pharmacists to work closely with the clinical team, rather than focusing solely on compounding.

    Ana Armstrong

    A day in the life of a community-based pharmacist supporting older patients at home Subscription

    11 NOV 2019By

    Former hospital pharmacist Ana Armstrong would often find herself worrying about her older patients after discharge; so she decided to move sectors and help bridge care between hospital and home.

    Gemma Fromage

    A day in the life of a pharmacist working in aestheticsSubscription

    19 AUG 2019By

    Gemma Fromage explains why she decided to become a prescribing pharmacist and aesthetic practitioner, as well as what her role entails.

    David Gerrard is an advanced pharmacist practitioner at Northumberland Tyne Wear NHS Foundation Trust

    A day caring for vulnerable people with learning disabilitiesSubscription

    22 JUL 2019By

    David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.

    Photo of Lauren Gibson

    A day on the streets treating patients experiencing homelessnessSubscription

    10 JUN 2019By

    Lauren Gibson details a typical day working as part of a pharmacy-led, homeless health outreach service.

    Katherine Watkinson and Graham Parsons

    A day in the life of a pharmacist at a drug and alcohol serviceSubscription

    20 MAY 2019By

    Chief pharmacist Graham Parsons details a typical day working for the leading social enterprise, Turning Point, which supports clients with learning disabilities, mental health, and drug and alcohol problems.

    Pharmacist speaks with patient in consultation room

    How to provide patients with the right information to make informed decisions

    19 JUN 2018By

    A tailored approach can help pharmacists support patients to make better treatment choices, resulting in more successful outcomes.