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    Professional behaviour

    The importance of maintaining trust and confidence in pharmacy call for appropriate behaviours to be demonstrated at all times. Behaviours relevant to this standard include acting in a trustworthy manner, with honesty and integrity, and demonstrating empathy and compassion.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Whistleblowing scenario

    Whistleblowing in pharmacy: know your rights and obligationsSubscription

    4 NOV 2019By

    Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.

    dispensing error

    Dispensing errors: where does responsibility lie?Subscription

    30 JUL 2019By

    Pharmacy professionals give their thoughts and advice to a Responsible Pharmacist colleague whose team is involved in a dispensing error.

    David Gerrard is an advanced pharmacist practitioner at Northumberland Tyne Wear NHS Foundation Trust

    A day caring for vulnerable people with learning disabilitiesSubscription

    22 JUL 2019By

    David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.

    Social media image

    How to handle online criticism

    25 JUN 2019By

    Pharmacy professionals give their thoughts and advice on the receiving negative comments on social media.

    Two people sitting face to face, woman gesturing with hands, cropped.

    How to demonstrate empathy and compassion in a pharmacy settingSubscription

    26 APR 2019By ,

    Showing kindness and compassion is central to the delivery of patient-centred care and can help make better use of the short time pharmacists have in consultations.

    Girl holding teddy bear, child abuse concept

    How to recognise and respond to potential child abuse and neglectSubscription

    20 FEB 2018By

    In October 2017, the National Institute for Health and Care Excellence published guidance to support health and social care professionals in recognising and responding to abuse and neglect in young people aged under 18 years. Pharmacists and pharmacy teams should be aware of their roles and responsibilities as outlined in this guidance. 

    Cutout paper dolls representing cooperation concept

    The importance of improving GP and community pharmacy relationsSubscription

    15 MAY 2017By

    The relationship between community pharmacy and general practice has undergone significant changes over recent years, from a transactional one to that of co-managing the care of patients. However, these changes have brought new challenges. Saša Jankovic reports.

    Health worker holding a dying patient's hand

    Communicating with palliative care patients nearing the end of life, their families and carersSubscription

    24 JAN 2017By , ,

    Pharmacists are becoming increasingly involved in palliative care and can be a source of important information and support for patients at the end of life. Health professionals caring for patients with advanced illness should develop skills for communicating with patients, and their families and carers.

    Pharmacist in consultation with patient

    How to build and maintain trust with patients

    15 NOV 2016By ,

    Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.

    How does your personality help or hinder your interprofessional learning?

    7 SEP 2016By

    The underlying personality traits of pharmacists and doctors may help explain why working together is such a challenge.

    Pharmacist from Liptrots Calverley Pharmacy hands over a medication to a young woman showing signs of sexual exploitation

    How to spot signs of child sexual exploitationVideoSubscription

    6 JUL 2016By

    Children and young people affected by sexual exploitation can present to a wide range of health settings, including community pharmacies. Pharmacists should be aware of the signs of potential sexual exploitation to ensure that they seek the appropriate help and support to protect the child or young person.

    Nurse in a care home discusses a patient's medicines on the phone

    Communication during transfer of care of older peopleSubscription

    24 MAY 2016By Lelly Oboh

    Guidance, strategies and communication tools to support transfer of care of frail older people