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    Professional behaviour

    The importance of maintaining trust and confidence in pharmacy call for appropriate behaviours to be demonstrated at all times. Behaviours relevant to this standard include acting in a trustworthy manner, with honesty and integrity, and demonstrating empathy and compassion.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Stephanie Ghartey with a colleague

    A day in the life of a pharmacist advanced clinical practitioner Subscription

    17 FEB 2020By

    Delivering bad news to patients and their families is a part of Stephanie Ghartey’s role that she finds particularly difficult.

    Sick from stress: presenteeism in pharmacy

    Sick from stress: 'presenteeism' in pharmacySubscription

    3 FEB 2020By

    With increasing pressures placed on pharmacy professionals, presenteeism — or working when not fit to do so — is becoming more common. This can have detrimental effects on individuals, their families and patients.

    Two people in a heated stalemate

    What to do when your preregistration trainee is unhappy with their training Subscription

    27 JAN 2020By ,

    When a preregistration trainee is dissatisfied with their placement, it is important that their employer tries to address the underlying issues.

    What pharmacy preregistration trainees should consider before switching placements

    Consider these six factors before switching pharmacy preregistration training sitesSubscription

    20 JAN 2020By ,

    Pharmacy preregistration trainees may wish to move placements, but the decision to switch should not be made lightly.

    The six qualities all excellent pre-registration tutors have

    The six qualities all excellent preregistration tutors should have Subscription

    23 DEC 2019By

    Whether new or experienced, there are qualities all excellent preregistration tutors should possess.

    A pharmacise working at a Regional Medicines Information Centre

    A day in the life of a pharmacist at a regional medicines information centreSubscription

    16 DEC 2019By

    The nature of enquiries Daniel Hill receives as a medicines information and prescribing support pharmacist are vast and challenging.

    Whistleblowing scenario

    Whistleblowing in pharmacy: know your rights and obligationsSubscription

    4 NOV 2019By

    Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.

    dispensing error

    Dispensing errors: where does responsibility lie?Subscription

    30 JUL 2019By

    Pharmacy professionals give their thoughts and advice to a Responsible Pharmacist colleague whose team is involved in a dispensing error.

    David Gerrard is an advanced pharmacist practitioner at Northumberland Tyne Wear NHS Foundation Trust

    A day caring for vulnerable people with learning disabilitiesSubscription

    22 JUL 2019By

    David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.

    Social media image

    How to handle online criticism

    25 JUN 2019By

    Pharmacy professionals give their thoughts and advice on the receiving negative comments on social media.

    Two people sitting face to face, woman gesturing with hands, cropped.

    How to demonstrate empathy and compassion in a pharmacy settingSubscription

    26 APR 2019By ,

    Showing kindness and compassion is central to the delivery of patient-centred care and can help make better use of the short time pharmacists have in consultations.

    Girl holding teddy bear, child abuse concept

    How to recognise and respond to potential child abuse and neglectSubscription

    20 FEB 2018By

    In October 2017, the National Institute for Health and Care Excellence published guidance to support health and social care professionals in recognising and responding to abuse and neglect in young people aged under 18 years. Pharmacists and pharmacy teams should be aware of their roles and responsibilities as outlined in this guidance. 

    Cutout paper dolls representing cooperation concept

    The importance of improving GP and community pharmacy relationsSubscription

    15 MAY 2017By

    The relationship between community pharmacy and general practice has undergone significant changes over recent years, from a transactional one to that of co-managing the care of patients. However, these changes have brought new challenges. Saša Jankovic reports.

    Health worker holding a dying patient's hand

    Communicating with palliative care patients nearing the end of life, their families and carersSubscription

    24 JAN 2017By , ,

    Pharmacists are becoming increasingly involved in palliative care and can be a source of important information and support for patients at the end of life. Health professionals caring for patients with advanced illness should develop skills for communicating with patients, and their families and carers.