Speaking up about concerns
The ‘duty of candour’, being honest when things go wrong, means pharmacy professionals should speak up when they have concerns. Behaviours relevant to this standard include encouraging a culture of learning and improvement, challenging poor practice and behaviours, as well as raising concerns or supporting those who have raised concerns, providing relevant feedback.
These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.
Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.
The General Pharmaceutical Council has seen a 15% year-on-year increase in the number of complaints it has received about pharmacists on the register.
Pharmacy professionals give their thoughts and advice on the receiving negative comments on social media.
Of the nearly 237 million medication errors occurring in England each year, 28% have the potential to cause harm. This article outlines the immediate steps to be taken following identification of a medicines safety incident.
The Pharmaceutical Journal has revealed a statistically significant gender pay gap of 6.4% in favour of male pharmacists — Emma Wilkinson and Angela Kam investigate.
Pharmacists provide their thoughts and advice to a colleague concerned about racial discrimination in the workplace.
Supporting the supporterSubscription
With ever increasing stressors placed on the healthcare sector, it is important that pharmacy professionals are able to look after their own health and wellbeing. But who can pharmacy professionals turn to when they are the ones in need of support?
BBC docudrama on the Rochdale grooming scandal highlights the need for safe spaces for vulnerable girls in the community, and pharmacy can provide one.
Duncan Hill, specialist pharmacist in substance misuse, explains the tricks misusers of over-the-counter medicines use to obtain their drug of choice from pharmacies.
Models of human error can be helpful in determining why errors have occurred in the past, where future vulnerabilities may lie, and how healthcare professionals might take action to make clinical practice safer.
How to give and receive constructive feedbackSubscription
The importance of feedback and how to deliver it in a clinical environment.
How to recover from making a mistake at workSubscription
Making a mistake at work can leave anyone lacking confidence and unsure how to proceed. So how should pharmacists deal with errors and overcome the aftermath?
If a complaint is brought against a pharmacist in the UK, what can he or she expect from the fitness-to-practise process? Ailsa Colquhoun explains.
Disagreements often occur in high pressure pharmacy workplaces. However, when issues become more serious, higher management and external organisations may need to become involved.