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sections

    Speaking up about concerns

    The ‘duty of candour’, being honest when things go wrong, means pharmacy professionals should speak up when they have concerns. Behaviours relevant to this standard include encouraging a culture of learning and improvement, challenging poor practice and behaviours, as well as raising concerns or supporting those who have raised concerns, providing relevant feedback.

    These articles can be used to support the development of your reflective account entries for this standard and provide an idea of the activities that could be included.

    Whistleblowing scenario

    Whistleblowing in pharmacy: know your rights and obligationsSubscription

    4 NOV 2019By

    Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.

    The General Pharmaceutical Council has seen a 15% year-on-year increase in the number of complaints it has received about pharmacists on the register.

    GPhC sees 15% rise in concerns raised about registrants in 2018/2019

    12 JUL 2019By

    The General Pharmaceutical Council has seen a 15% year-on-year increase in the number of complaints it has received about pharmacists on the register.

    Social media image

    How to handle online criticism

    25 JUN 2019By

    Pharmacy professionals give their thoughts and advice on the receiving negative comments on social media.

    How to investigate and manage a medication incident

    How to investigate and manage a medication incidentSubscription

    13 FEB 2019By

    Of the nearly 237 million medication errors occurring in England each year, 28% have the potential to cause harm. This article outlines the immediate steps to be taken following identification of a medicines safety incident.

    Pay gap Illustration

    Tackling the gender pay gap: how female pharmacists can take actionSubscription

    16 NOV 2018By

    The Pharmaceutical Journal has revealed a statistically significant gender pay gap of 6.4% in favour of male pharmacists — Emma Wilkinson and Angela Kam investigate.

    Handshake between black man and white woman

    The right ‘fit’: racial bias in pharmacy recruitmentSubscription

    24 SEP 2018By

    Pharmacists provide their thoughts and advice to a colleague concerned about racial discrimination in the workplace.

    Helping hands and people talking

    Supporting the supporterSubscription

    27 NOV 2017By

    With ever increasing stressors placed on the healthcare sector, it is important that pharmacy professionals are able to look after their own health and wellbeing. But who can pharmacy professionals turn to when they are the ones in need of support? 

    Three girls in a tunnel

    Protect the ‘Three Girls’ in your pharmacy

    2 JUN 2017By

    BBC docudrama on the Rochdale grooming scandal highlights the need for safe spaces for vulnerable girls in the community, and pharmacy can provide one.

    Methods patients use to purchase over-the-counter medicines for misuse

    26 OCT 2016By

    Duncan Hill, specialist pharmacist in substance misuse, explains the tricks misusers of over-the-counter medicines use to obtain their drug of choice from pharmacies.

    Illustration showing possible errors in hospital and community scenarios

    Understanding models of error and how they apply in clinical practiceSubscription

    14 JUN 2016By ,

    Models of human error can be helpful in determining why errors have occurred in the past, where future vulnerabilities may lie, and how healthcare professionals might take action to make clinical practice safer.

    Pharmacists talking in a dispensary

    How to give and receive constructive feedbackSubscription

    15 MAR 2016By , , , ,

    The importance of feedback and how to deliver it in a clinical environment.

    Making a mistake at work can leave anyone lacking confidence and unsure how to proceed. This article discusses how pharmacists should deal with errors and overcome the aftermath. In the image, a person walks towards the light at the end of a tunnel

    How to recover from making a mistake at workSubscription

    15 SEP 2015By

    Making a mistake at work can leave anyone lacking confidence and unsure how to proceed. So how should pharmacists deal with errors and overcome the aftermath?

    Fitness to practise can be impaired for a number of reasons including misconduct, lack of competence, ill health and conviction of a criminal offence. Here is an outline of the fitness-to-practise process

    The UK fitness-to-practise process: from complaint to appealSubscription

    13 APR 2015By

    If a complaint is brought against a pharmacist in the UK, what can he or she expect from the fitness-to-practise process? Ailsa Colquhoun explains.

    When conflicts in pharmacy workplaces occur, management must step in

    Dealing with bullying, harassment or abuse in the workplaceSubscription

    15 OCT 2014By

    Disagreements often occur in high pressure pharmacy workplaces. However, when issues become more serious, higher management and external organisations may need to become involved.

    Entrance to Mid-Staffordhire NHS Trust

    Reporting concerns and whistleblowingSubscription

    2 SEP 2014By

    How to raise concerns and develop a positive whistleblowing culture to safeguard your patients.