Cookie policy: This site uses cookies (small files stored on your computer) to simplify and improve your experience of this website. Cookies are small text files stored on the device you are using to access this website. For more information please take a look at our terms and conditions. Some parts of the site may not work properly if you choose not to accept cookies.

Your RPS

New guidance on managing homecare complaints and incidents published by RPS

Health worker takes an elderly patient's blood pressure from his home

Source: Hero Images Inc. / Alamy Stock Photo

The RPS has published new guidance for individuals involved with homecare services in England 

The Royal Pharmaceutical Society (RPS) has published new guidance on managing complaints and incidents in homecare services to go alongside its existing handbook and professional standards for homecare services in England.

The new guidance aims to protect patients from accidental harm by defining clear responsibilities and information sharing. It also seeks to minimise the risk of complaints and incidents being mishandled; minimise duplication of effort and ineffective use of scarce resources; and to ensure incidents are identified, investigated and reported and the root causes monitored so that learning can be shared.

The guidance, developed by a National Medicines Homecare Committee working group, addresses the fact that homecare is a shared care arrangement involving multiple organisations. As such, complaints processes need to be shared and incidents reported, reviewed and learnt from by all parties involved in order to maintain a high level of patient care.

The guidance was launched at the autumn symposium of the Guild of Healthcare Pharmacists’ Procurement and Distribution Interest Group in Birmingham on 10 November 2016. 

Carol McCall, an advisor and consultant in homecare governance who helped develop the guidance, responded to concerns raised at the symposium about homecare service providers over reporting adverse drug events. She said: “Rigorous reporting can be overwhelming [for drug manufacturers]. The guidance seeks to clarify the types of incidents that should be reported. Reporting needs to add value around patient safety.”

A draft of the new guidance was originally published for consultation in November 2015.

Citation: The Pharmaceutical Journal DOI: 10.1211/PJ.2016.20201946

Have your say

For commenting, please login or register as a user and agree to our Community Guidelines. You will be re-directed back to this page where you will have the ability to comment.

Recommended from Pharmaceutical Press

Search an extensive range of the world’s most trusted resources

Powered by MedicinesComplete
PJJ Static MPU
  • Print
  • Share
  • Comment
  • Save
  • Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Supplementary images

  • Health worker takes an elderly patient's blood pressure from his home

Jobs you might like

Newsletter Sign-up

Want to keep up with the latest news, comment and CPD articles in pharmacy and science? Subscribe to our free alerts.